Effective as of: March 31, 2020, Updated 1-10-2026
Return policy
Returns, Exchanges, and Quality Policy
Can I return or exchange an item? No. All sales are final. Because we deal with perishable food, we cannot accept returns once an item has left our supervision. This is a matter of food safety and health regulations.
1. Inspection at Time of Purchase
We encourage you to inspect all items before leaving the stand.
If you notice a discrepancy: Please bring it to our attention immediately. We will do our best to replace the item (if available) or offer an equivalent value in another product.
The "No Money Back" Rule: We do not offer cash refunds. Any resolution is at the farm’s discretion.
Timing: Issues must be raised at the time of pickup or immediately upon discovery. We cannot address quality concerns for items purchased days or weeks prior, as storage conditions are out of our control.
2. Bulk & Canning Orders
When you purchase bulk produce for preserving (canning/freezing), we coordinate a pickup time that ensures the vegetables are in their prime.
Your Responsibility: High-quality produce must be processed immediately. We are responsible for the quality at the time of pickup; we are not responsible for losses due to delayed processing or improper home storage.
Canning Safety: We are not responsible for the outcome of your home preservation. Issues like "exploding jars" are a result of canning technique, not produce quality. For safe practices, we strongly recommend the National Center for Home Food Preservation.
3. The "Break It, Buy It" Rule
We are generally easygoing, but we must have clear boundaries for significant damage:
Minor Incidents: A broken carrot or pepper is usually not an issue.
Major Incidents: If you drop or damage high-value items (Watermelons, Pumpkins, Eggs, or full crates), you are responsible for the cost.
Post-Purchase: If you drop or damage an item after you have paid for it, it will not be replaced.